Posted: 31st January 2025
Salary: £22,000 - £25,000 per annum (DOE)
Location: Beaminster
Reference: MSCUSTOMER
Are you looking for a permanent job with a family company offering opportunities for growth and development while having sustainability, health and integrity at heart?
We’ve got a an exciting role just for you!
As a Customer Service & Office Administrator you would be a crucial part of the small supportive team.
This position is ideal for someone who enjoys structure, takes pride in thoroughness, and wants to make a difference every day in a welcoming, rural work environment.
As the Customer Service & Office Administrator, you would be a key part of both our customer experience and daily office operations. You’ll handle customer communications, process orders accurately, and ensure the smooth functioning of our office, balancing customer-focused service with essential administrative tasks.
Key Responsibilities:
• Customer Care: Address customer inquiries with warmth and professionalism, ensuring our customers feel valued and supported via phone, email, and social media.
• Order Management: Process customer orders from start to finish, coordinating with the distribution team to ensure accurate and timely deliveries.
• Office Organisation: Maintain efficient office operations, including data entry, document
management, and ensuring supplies are well-stocked.
• System Use & Troubleshooting: Utilise office and customer service software effectively, with basic troubleshooting to keep operations running smoothly.
• Process Improvement: Identify opportunities to improve workflows, sharing insights to enhance both customer satisfaction and internal efficiencies.
• Data & Reporting: Prepare accurate reports and support the team with data insights, aiding in informed decision-making.
This is a full time, Monday-Friday role.
Interested? Don’t wait! Send your application now!